Terms & Conditions

By placing an order through Bespoke Mugs, you understand and agree that you are bound by these terms.

All product prices on the Bespoke Mugs website are in New Zealand Dollars ($NZD)
Prices are inclusive of GST, and exclusive of delivery costs.
Products must be paid for at time of order.
Prices are correct at time of publication, however we reserve the right to alter prices for any reason,
if this should happen after you have ordered a product, we will contact you prior to processing your order.

As our products can be customised with wording and print colours, we do not keep stock of designs. 

All products are printed to order unless otherwise stated.

Once your payment has been received, we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form.

We do not start any work on designs, printing, or samples until payment is received in full.

You may give us information about yourself, such as your name, address, email address and telephone numbers, when you make a purchase from us. If you do not give this information, we may not be able to provide products to you.

Bespoke Mugs collects customer information so that we can process your orders as efficiently and quickly as possible.  All your information is kept secure and we will not disclose, share or sell this information to other parties under any circumstances.

We do not record or hold copies of credit card details; 

Please view the Privacy Policy for full details

Returns of faulty items will only be accepted if the goods were faulty when delivered to you; Bespoke Mugs checks your purchase thoroughly for any faults before sending them to you.

All items returned as faulty will be inspected on receipt and any items deemed subject to general wear and tear will not be accepted as faulty, please contact us first if you need to return a faulty item. Return of faulty items must be received within 7 days from the date of you parcel delivery.

 We will then send you a replacement or offer you either a store credit or a refund to the value of the item at the time of purchase.

Shipping charges on returns are not refundable.
International customers must pay for all postage of returns.

We take every care to ensure that the description of our products are correct at the time of publication, prices in the online store are current at time of display and subject to change without notice.

All computer monitors and mobile devices such as phones and tablets reproduce colours differently, because of this, Bespoke Mugs cannot guarantee that what you see on your monitor will match your final print, exactly.